Your Personal Data and Its Processing

The purpose of this Privacy Policy is to describe how your personal data is processed in connection with applications made, forms sent, payments, application tracking, support requests and communication processes on our website, as well as with your use of the website itself.

When you visit our site, fill in an application form, perform any transaction, track your application, start a payment or contact us, some of your personal data may be processed and recorded.

The only purposes for which your personal data is processed are those stated in this Privacy Policy, in the Service Agreement on our website and in the information notices displayed to you while you apply.

Mark Turizm processes your personal data for the following purposes: conducting the application process, examining the application information, contacting you about your application, carrying out payment and invoicing operations, ensuring security, preventing misuse and fulfilling legal obligations.

The company operating this website is Mark Turizm İnşaat Gıda Danışmanlık ve Organizasyon Ticaret Limited Şirketi.

Corporate Information:
Mark Turizm İnşaat Gıda Danışmanlık ve Organizasyon Ticaret Limited Şirketi
Tax Office: Kozyatağı
Tax Number: 6120720506
Address: Küçükbakkalköy Mh. Dudullu Cd. No: 23-⁠25 Brandium Residence R4 Blok D: 16 P.K: 34750 Ataşehir / İstanbul / Türkiye

In this Privacy Policy, the terms “Company”, “Mark Turizm”, “we”, “our website” and “website” refer to Mark Turizm İnşaat Gıda Danışmanlık ve Organizasyon Ticaret Limited Şirketi.

We observe these principles when processing your personal data: lawfulness and fairness; accuracy and, where necessary, keeping data up to date; processing for specified, explicit and legitimate purposes; and relevance, limitation and proportionality in relation to those purposes.

We take care not to request from you any personal data that is not needed to conduct the application process. The data you submit through our website is stored for the period required and in a manner linked to the purposes for which it is processed.

Beyond the purposes set out in this Privacy Policy, your personal data is not put to any use, and it is not sold on to third parties for commercial ends.

Given the nature of application procedures, the information you share with us through our site may be recorded so that the application process can be conducted. This information may consist of the data you enter in the application form, the documents you upload, payment-related records, activity during application tracking and the technical records generated while you use the site.

Within this framework, the following categories of data may be processed:

• Identification data: Your first name and surname, date and place of birth, nationality and gender, together with similar information in the application form.
• Passport particulars: Your passport’s number and type, its date of issue and expiry date, the country that issued it and the other information contained in the passport.
• Ways to contact you: Your phone number, email address, address and any other contact information used to reach you during the application process.
• Data about your application: What you fill in on the application form, the date you plan to travel, your application’s type, number, status and history, tracking records and the transaction records generated during the application process.
• Information from documents: Passport and document images, supporting documents and any other files relating to the application that you send us while applying.
• Payment and billing information: Payment status, date and method, the transaction number, invoice information, refund records and the limited transaction information forwarded by payment service providers.
• Technical records: Your IP address, access logs, information about the browser, device and operating system you use, the page that referred you, the date and time you visited, records relating to security and cookies and the transaction activity on our site.
• Correspondence records: Email correspondence, SMS notifications, support requests, messages concerning the application, complaints and requests, and records relating to customer service processes.

We recommend that you do not send us, through our website, any special categories of personal data that are not directly necessary for the application process.

Even so, owing to the nature of the application process or the content of the documents you send, information containing special categories of personal data may reach us. Such data is processed only when the conditions set by the relevant legislation are met and only insofar as necessary for conducting the application process or meeting legal obligations.

Where special categories of personal data have to be processed, we act in line with the conditions required by the relevant legislation and take the necessary security measures.

When you visit our site or carry out any transaction there, technical records may be processed by our systems, for example your IP address, when the transaction took place, which pages you view, and details of your device and browser.

These records are kept so that we can keep the site secure, verify applications and payments, prevent misuse, resolve technical problems, detect fake or duplicate transactions, comply with legal obligations and examine the transaction history if a dispute occurs.

IP addresses and transaction records are important for conducting the application process securely. Thanks to them, the actions an applicant takes on our site are logged together with date and time information.

When you fill in one of the application forms on our site, what you type into its fields is saved in our systems. Owing to the nature of the application process, the information that may be processed includes your name and surname, passport and identity details, travel and contact information and other details concerning the application.

If you send us documents or files during the application process, these may also be kept in our systems in order to assess, check and follow your application and to carry out the necessary procedures.

For the application to proceed smoothly, it matters that the information in the form is correct, up to date and complete. Incomplete, incorrect or outdated information may cause delays in the process, require corrections or lead to negative outcomes.

We may process your personal data with the following aims:

• Accepting, registering, reviewing and monitoring applications,
• Checking the information entered in the application form,
• Contacting the applicant when gaps, errors or inconsistencies are found in the information,
• Providing information about the application process by email, SMS or other channels of communication,
• Operating the system through which applications are tracked,
• Conducting collection, payment, invoicing, refund and accounting operations,
• Responding to support requests from customers,
• Managing processes relating to requests, complaints, objections and disputes,
• Maintaining the security of the site,
• Averting the risks of fake applications, misuse, faulty transactions, fraud and unauthorized access,
• Detecting and correcting technical errors,
• Analyzing how the site is used and improving service quality,
• Complying with statutory obligations,
• Fulfilling lawful requests sent by authorized official institutions and bodies,
• The establishment, exercise or protection of our rights.

Your personal data may be collected electronically through the forms on our site, the payment and application tracking screens, document upload areas, cookies and technical records, email and SMS, support requests, call or messaging channels, and transaction records passed to us by our service providers.

In processing your personal data, we rely on the legal grounds that Law No. 6698 on the Protection of Personal Data provides for. These grounds include: processing being expressly provided for by law; processing being necessary for the establishment or performance of a contract; processing being necessary for compliance with legal obligations; processing being necessary for the establishment, exercise or protection of a right; processing being necessary for our legitimate interests, on condition that your fundamental rights and freedoms suffer no harm; and your explicit consent wherever such consent must be obtained.

Data processed in the context of applications, payments, invoicing, support requests, security records, transaction logs and legal obligations rests on the legal grounds required to perform the relevant service and to satisfy legal requirements.

For non-essential cookies, marketing communications and any other processing that depends on explicit consent, your personal data will be processed only after you have given that consent, where the relevant legislation so requires.

Because of the nature of the application process, your application information and the documents you send us for your application may be shared, to the extent necessary, with competent official authorities, official application systems, consular units or the relevant public institutions.

The sole aim of such sharing is to carry out application procedures, complete the application process, meet legal obligations or answer lawful requests from competent official authorities.

Your application information is shared neither with official authorities nor with third parties, except where the application process makes this necessary and for lawful data processing purposes.

To the extent required to run our website and conduct the application process, we may share your personal data with third parties from whom we receive services, or have those parties process it on our behalf.

The parties with whom your data may be shared on a limited basis are banks and payment service providers, server and hosting providers, SMS and email service providers, providers of technical support, security and analytics services, accounting and invoicing service providers, legal advisors and other service providers required for the relevant service to be performed.

Such sharing is limited to what the provision of the relevant service requires. Your personal data is not sold by us to third parties for commercial purposes.

When you make a payment on our site, the information required to complete it may be processed by the relevant financial institutions and payment service providers.

Your card details are not stored either on our website or in Mark Turizm’s systems. Payments are carried out through the secure infrastructures of payment service providers.

Limited payment records may be processed by us to confirm the status of a payment, to conduct the application process, to handle invoicing and accounting, to make refunds, to keep payments secure, to prevent fraud and to resolve disputes.

If you fill in an application form, track your application, pay or reach us through our site, we may send you information about your application process by SMS, email or other communication channels.

Service-related messages may include the application number, the status of the application and the payment, a notice about missing information, the application tracking link, document access, the response to a support request and any other notifications needed to conduct the application process.

Messages of a marketing, campaign or promotional nature are sent only once the conditions set out in the relevant legislation have been met. If you prefer not to receive such messages, you can use the opt-out option included in the message or get in touch with us.

Our site may make use of cookies, which are also known as technical communication files. We may use cookies to ensure the site works properly and securely, to carry out application and payment processes, to remember your preferences, to measure site performance and to enhance the user experience.

The proper and secure operation of the site depends on essential cookies. Without these cookies, some of the site’s basic functions may not work.

As for analytics, performance, advertising or marketing cookies, these may be used on the basis of your preferences or explicit consent where the relevant legislation so requires. You can manage your preferences for non-essential cookies through your browser settings or, if one is offered on our site, through a cookie preference tool.

You are able to delete cookies or to block some of them. If you disable certain cookies, however, some sections of our site or some application processes may not work as they should.

To measure visitor activity, evaluate site performance, detect technical issues, improve the user experience and increase service quality, different analytics programs may be used on our site.

Among the tools that may be used are Google Analytics, Yandex Metrica, Matomo or similar analytics tools.

Analytics tools may prepare reports based on technical usage data such as which pages are visited, how long a visit lasts, which type of device and browser is used, where the traffic comes from, transaction flows and similar data. We rely on these reports to improve the technical performance of our site and the experience of its users.

You can learn how these tools work, how they process data and what preference options they provide by consulting the information resources of the relevant analytics providers.

Some technical checks may be carried out by automated systems, with the aim of keeping our site and payments secure, spotting fake transactions, preventing misuse, finding technical errors and making sure the application process runs smoothly.

These checks are intended to make the application process safer and to ensure the service continues without interruption. If necessary, the applicant may be contacted and asked for additional information or verification.

If you consider that an outcome to your detriment has resulted from your personal data being analyzed exclusively by automated systems, you may exercise the rights that the relevant legislation grants you.

During the application process, the personal data of children may be processed only to the extent required to conduct the application.

An application made on behalf of a child is regarded as having been made by a parent, a guardian or a person authorized to apply. When processing children’s personal data, we observe the protective and security measures required by the relevant legislation.

Mark Turizm takes the necessary administrative and technical security measures to safeguard your personal data against unauthorized access, loss, misuse, alteration, unlawful processing or disclosure to unauthorized parties.

The measures we may apply include technologies that secure connections, access authorizations, protection of servers, logging and monitoring mechanisms, safeguards for payments, limits on who can access data and controls against misuse.

However, no method of data transmission over the internet and no form of electronic storage offers a guarantee of absolute security. If a data security incident takes place, the necessary examination, precautions and notification procedures required by the legislation in force are carried out.

Some links on our site may take you to third-party websites in connection with information, payment, analytics, support or application processes.

These links may be provided solely for the user’s convenience or to give information. Third-party websites’ content, security practices, data processing methods and privacy policies are not subject to any control by Mark Turizm.

Before visiting a site belonging to a third party or carrying out any transaction there, we recommend that you review that site’s privacy policy and terms of use.

Your personal data is kept for as long as the purposes of processing require, without going beyond the statutory retention periods laid down in the relevant legislation.

Application records and documents, payment and invoice records, support correspondence, transaction and IP records and security logs may be stored for as long as needed to conduct the application process, fulfill legal obligations, finalize accounting and invoicing, resolve possible disputes, exercise or defend rights and meet security needs.

At the end of the retention period, or once there is no longer a purpose for processing, your personal data is deleted, destroyed or anonymized as the relevant legislation requires.

Because of our site’s technical infrastructure, the analytics tools we use, payment services, SMS or email notifications, security services or other service providers, part of your personal data may be processed on technical infrastructure abroad or shared on a limited basis with service providers outside the country.

Where a transfer abroad is required, it does not go beyond what is necessary to provide the relevant service and is carried out in line with the legislation in force on the protection of personal data.

For such transfers, one of the mechanisms provided for in the relevant legislation is used where applicable, such as an adequacy decision, appropriate safeguards, a standard contract, the conditions for exceptional transfers or explicit consent. Where data would be transferred abroad through non-essential advertising, analytics or marketing cookies, your explicit consent is obtained if the relevant legislation requires it.

Law No. 6698 on the Protection of Personal Data, through its Article 11, confers on you certain rights concerning your personal data. Within the conditions set out in the relevant legislation, these rights may cover the following:

• Obtaining confirmation as to whether your personal data is processed,
• Requesting information about your personal data if it has been processed,
• Learning the purpose for which your personal data is processed and whether it is used in accordance with that purpose,
• Knowing which third parties your personal data is transferred to, domestically or abroad,
• Requesting that your personal data be corrected if it was processed incompletely or inaccurately,
• Requesting the deletion or destruction of your personal data within the conditions set out in the relevant legislation,
• Requesting that the correction, deletion or destruction performed be notified to the third parties to whom your personal data has been transferred,
• Objecting to a result to your detriment that arises from the processed data being analyzed exclusively through automated systems,
• Claiming compensation if you suffer damage as a result of the unlawful processing of your personal data.

If you wish to exercise these rights, you can contact us. Your requests are evaluated in accordance with the procedures and time limits laid down by the legislation in force.

We may request extra information or documents from you in order to verify your identity and to finalize your request securely.

For questions about this Privacy Policy, our privacy practices, your application records or the processing of your personal data, you can contact us through our contact page.

We assess the requests you send us as quickly as possible, according to their nature.

Mark Turizm may revise this Privacy Policy from time to time. Once updated, the policy enters into force on the date it is published on our site.

If a significant change is made to the Privacy Policy, it may be announced by suitable means. To stay informed about our current privacy practices, we recommend checking this page at regular intervals.

This Privacy Policy is to be considered as a single whole together with the Service Agreement on our site and the other information notices shown during the application.

Before starting your application, we recommend that you carefully review the Service Agreement, the Privacy Policy and the information notices you encounter during the application.